Hospitality and Tourism Management Rationale Statement: Students interested in pursuing a career in the Hospitality and Tourism cluster will need knowledge and experiences to prepare for on-the-job or post-secondary training.Hospitality and Tourism Management is a course designed to provide this knowledge and training by focusing on the management skills needed in hospitality and tourism occupations.The hospitality and tourism industry is one of the largest and fastest growing industries in the world. In South Dakota, visitor spending in 2005 was $807,029,057, a $2.02 billion impact on the state’s economy. This economic impact is expected to continue to grow. With this increase, there is a need for trained workers in the hospitality and tourism industry. In South Dakota, there has been a 14.18% increase in the number of employees in the industry in the past 10 years. Because many areas of this industry promote employees from within, a young part-time employee may work his/her way up to management in a short amount of time. The course, based on National Family and Consumer Sciences standards and the National Association of State Directors of Career and Technical Education knowledge and skills statements. Suggested Grade Level: 11th - 12th Grades Topics covered: ·Organizational structure of hospitality and tourism facilities and career ladders ·Facilitating organization effectiveness through leadership and teamwork through supervision and conflict management skills ·Budgeting principles ·Health, security and safety guidelines ·Ethical and legal responsibilities in the workplace
Indicator #1:Investigate opportunities within Hospitality and Tourism management.
Bloom’s Taxonomy Level
Standards and Examples
Analysis
HTM 1.1 Compare independently owned and chain-affiliated facilities in hospitality and tourism. For example: ·Compare the advantages and disadvantages of working for an independently owned facility and working for a chain-affiliated facility with a chart or Venn diagram. ·Use research and a personal reflection to evaluate which facility provides the best working environment to suit personal characteristics and values of the student.
Comprehension
HTM 1.2Illustrate career ladders and promotion procedures. For example: ·Develop a chart to show skills required in entry-level jobs compared with higher-level positions. ·Diagram a career ladder with a flow chart. ·React to a scenario situation to describe the process of applying for promotional positions and the person(s) to contact. ·Write a career pathway plan.
Indicator #2:Describe organizational structure of Hospitality and Tourism systems.
Comprehension
HTM 2.1 Summarize the development and structure of Hospitality and Tourism businesses. For example: ·Report on the early stages of the hospitality and tourism industry. ·Prepare a PowerPoint presentation on the growth of the hospitality industry. ·Listen to a speaker on the responsibility of teams and departments in achieving goals.
Analysis
HTM 2.2 Analyze workplace operations to identify quality service. For example: ·Develop a list of questions and interview managers about satisfaction and performance problems. ·Respond to a case study to identify opportunities for improvement of a system.
Comprehension
HTM 2.3 Illustrate how organizational structure impacts customer service and satisfaction. For example: ·Use problem-solving process to solve a customer service scenario. ·Develop a flow-chart the shows all of the workers and areas involved in customer service
Indicator #3:Analyze employer/employee relations.
Comprehension
HTM 3.1Describe skills needed to build effective working relationships. For example: ·Interview managers and workers about effective relationship skills on the job. ·Develop a checklist of positive working relationships. ·Write a description of a manager who promotes effective working relationships.
Comprehension
HTM 3.2Summarize leadership and teamwork qualities necessary to successful organizations. For example: ·List organization skills of a good leader. ·Describe techniques a good leader uses to motivate workers. ·Role play types of leadership styles. ·Produce a PPT to illustrate how to minimize staff turnover. ·Role play the characteristics of an effective leader in a hospitality and tourism facility. ·Write a character sketch for an effective leader. ·Respond to a case study of effective/ineffective leaders.
Application
HTM 3.3Apply conflict management to workplace situations. For example: ·Use class discussion to brainstorm sources of conflict in the workplace. ·Use text and internet readings to identify steps in conflict resolution. ·Write a skit to illustrate how to include stakeholders in a problem-solving situation. ·Role play the process of conflict resolution. ·Design a plan to follow up on implementation of conflict management solutions.
Comprehension
HTM 3.4Identify ethical and legal responsibilities that apply to different positions within the organization. For example: ·Find news articles about legal responsibilities of employees and write a short paper.. ·Interview managers for information about laws and regulations that define responsibilities for businesses related to health, safety, environmental, and employment laws and regulations. ·Compose and react to a scenario dealing with professional and workplace ethics. ·Research workplace handbooks and use class discussion to share information. ·Prepare a handbook with rules for a student-determined business.
Indicator #4:Examine business procedures.
Comprehension
HTM 4.1Examine budgeting skills to maintain fiscal responsibility. For example: ·Use an Excel spreadsheet to illustrate expenses and income sources for hospitality and tourism sectors. ·Discuss budget concerns with management personnel. ·Use case studies to analyze the effect of current issues on organizations’ budgets.
Comprehension
HTM 4.2Summarize procedures used in various emergency situations. For example: ·Collect news articles about current safety and security issues. ·Role play steps to use in medical emergencies. ·Discuss resources for assistance with crimes or accidents and environmental issues.
Comprehension
HTM 4.3Describe security measures to ensure safety in the workplace. For example: ·Invite security personnel to discuss safety and security measures. ·Prepare a video-taped demonstration to explain locking systems to guests/customers. ·Brainstorm security system features. ·Describe ways to use lighting to increase security. ·Prepare a presentation to employees to inform them about safety regulations and practices.
Rationale Statement:
Students interested in pursuing a career in the Hospitality and Tourism cluster will need knowledge and experiences to prepare for on-the-job or post-secondary training. Hospitality and Tourism Management is a course designed to provide this knowledge and training by focusing on the management skills needed in hospitality and tourism occupations. The hospitality and tourism industry is one of the largest and fastest growing industries in the world. In South Dakota, visitor spending in 2005 was $807,029,057, a $2.02 billion impact on the state’s economy. This economic impact is expected to continue to grow. With this increase, there is a need for trained workers in the hospitality and tourism industry. In South Dakota, there has been a 14.18% increase in the number of employees in the industry in the past 10 years. Because many areas of this industry promote employees from within, a young part-time employee may work his/her way up to management in a short amount of time.
The course, based on National Family and Consumer Sciences standards and the National Association of State Directors of Career and Technical Education knowledge and skills statements.
Suggested Grade Level: 11th - 12th Grades
Topics covered:
· Organizational structure of hospitality and tourism facilities and career ladders
· Facilitating organization effectiveness through leadership and teamwork through supervision and conflict management skills
· Budgeting principles
· Health, security and safety guidelines
· Ethical and legal responsibilities in the workplace
For example:
· Compare the advantages and disadvantages of working for an independently owned facility and working for a chain-affiliated facility with a chart or Venn diagram.
· Use research and a personal reflection to evaluate which facility provides the best working environment to suit personal characteristics and values of the student.
For example:
· Develop a chart to show skills required in entry-level jobs compared with higher-level positions.
· Diagram a career ladder with a flow chart.
· React to a scenario situation to describe the process of applying for promotional positions and the person(s) to contact.
· Write a career pathway plan.
For example:
· Report on the early stages of the hospitality and tourism industry.
· Prepare a PowerPoint presentation on the growth of the hospitality industry.
· Listen to a speaker on the responsibility of teams and departments in achieving goals.
For example:
· Develop a list of questions and interview managers about satisfaction and performance problems.
· Respond to a case study to identify opportunities for improvement of a system.
For example:
· Use problem-solving process to solve a customer service scenario.
· Develop a flow-chart the shows all of the workers and areas involved in customer service
For example:
· Interview managers and workers about effective relationship skills on the job.
· Develop a checklist of positive working relationships.
· Write a description of a manager who promotes effective working relationships.
For example:
· List organization skills of a good leader.
· Describe techniques a good leader uses to motivate workers.
· Role play types of leadership styles.
· Produce a PPT to illustrate how to minimize staff turnover.
· Role play the characteristics of an effective leader in a hospitality and tourism facility.
· Write a character sketch for an effective leader.
· Respond to a case study of effective/ineffective leaders.
For example:
· Use class discussion to brainstorm sources of conflict in the workplace.
· Use text and internet readings to identify steps in conflict resolution.
· Write a skit to illustrate how to include stakeholders in a problem-solving situation.
· Role play the process of conflict resolution.
· Design a plan to follow up on implementation of conflict management solutions.
For example:
· Find news articles about legal responsibilities of employees and write a short paper..
· Interview managers for information about laws and regulations that define responsibilities for businesses related to health, safety, environmental, and employment laws and regulations.
· Compose and react to a scenario dealing with professional and workplace ethics.
· Research workplace handbooks and use class discussion to share information.
· Prepare a handbook with rules for a student-determined business.
For example:
· Use an Excel spreadsheet to illustrate expenses and income sources for hospitality and tourism sectors.
· Discuss budget concerns with management personnel.
· Use case studies to analyze the effect of current issues on organizations’ budgets.
For example:
· Collect news articles about current safety and security issues.
· Role play steps to use in medical emergencies.
· Discuss resources for assistance with crimes or accidents and environmental issues.
For example:
· Invite security personnel to discuss safety and security measures.
· Prepare a video-taped demonstration to explain locking systems to guests/customers.
· Brainstorm security system features.
· Describe ways to use lighting to increase security.
· Prepare a presentation to employees to inform them about safety regulations and practices.